Returns & Exchanges Policy
Return Eligibility
- Items may be returned within 30 days of receipt if unused, uninstalled, and in original condition.
- Products must include original packaging, documentation, and components.
Non-Returnable Items
The following are not eligible for return:
- Installed or used parts
- Custom, special-order, or modified items
- Materials that have been cut, drilled, painted, or altered
(This aligns with aviation industry standards to ensure airworthiness and traceability.)
Return Authorization (RMA)
- Customers must obtain a Return Merchandise Authorization (RMA) prior to returning any item.
- Returns without an RMA may be refused.
Refunds & Restocking Fees
- Approved returns may be subject to a restocking fee.
- Shipping charges are non-refundable unless the return is due to company error.
- Refunds are issued to the original payment method.
Defective Products
Defective items will be inspected and may be repaired, replaced, or refunded depending on the situation.
Warranty & Guarantee Policy
Product Guarantee
Stene Aviation stands behind the quality of its products. Items are guaranteed against defects in materials and workmanship.
Warranty Coverage
- Stene Aviation products have a five year warranty from the date of manufacturer
- Coverage typical includes repair or replacement of defective parts
Limitations
Warranty does not cover damage due to:
- Improper installation
- Misuse or modification
- Normal wear and tear
Claims Process
- Customers must notify Stene Aviation within the applicable warranty period.
- Customers must notify Stene Aviation within the applicable warranty period.
Shipping Policy
Shipping Methods
- Orders are typically shipped via UPS, FedEx, or USPS.
- Shipping method may vary based on size, weight, and destination.
Processing Time
- In-stock items are generally processed within 1–5 business days.
- Custom or special-order items may require additional lead time.
Shipping Charges
Shipping costs are calculated at checkout based on carrier rates, weight, and dimensions.
Additional fees may apply for:
- Oversized items
- Hazardous materials
- Special handling
Delivery & Inspection
Customers are responsible for inspecting shipments upon delivery and reporting any damage or shortages promptly—standard practice in aviation supply logistics
Backorders
- If items are out of stock, they may be shipped separately when available.
- Customers will be notified of any delays.
